Telus has access to multiple network borders to enhance the path to the rest of North America and others. It's very simple, Telus did communicate that they care about gamers, and with their Telus Esport Series, the company did invest more into PEERING BGP to ensure that connections between multiple different networks have fewer HOPS, making it more directly to the destination, shorter travel, and result to LOWER PING. What's the difference between Telus and Shaw for gaming? The most important is the quality of how the connection is traveling from the user's home to the game server location. Of course, both ISPs advertise great download speed (better upload for Telus due is the user have Fiber) for fast internet usage but that doesn't do everything since game use way less bandwidth to perform. Today, we were a bunch of competitive gamers located in Alberta and BC in an online meeting with a Network Engineer that works for X that gave us some education to explain this situation, and from what we understand, the best platform at the moment for gaming is Telus! Even users that still using copper connection over Fiber with Telus will still have way better ping than Shaw users. Other: Speed-wise everything is fine, 900mbps download and 125mbps upload but the routing is not efficient and our gaming experience takes a massive hit. System specs: 5950x, RTX3090, 32GB, Shaw 1GB Fiber The other players that use the ISP Telus, are not affected by the issue and their pings are even lower!!! This issue has been reported to Riot but it seems like there is nothing that changed on their ends and we are a bunch of people who complain about this on their support/community. Observed result: High ping for everybody that uses Shaw Communication as ISP and also we are unable to create traceroute since we do not have information on the servers. ![]() Here is a reminder that we did deal with this type of issue in the past and someone did something: On behalf of the League of Legend - Alberta, Thank. Steps to reproduce: Not sure but we noticed that this is happening for a couple of months then come back to normal then back to square one again!Ä®xpected result: Ping to Oregon should be around 30ms, ping to Chicago should be around 45ms. There is another person in the group located in BC Vancouver and his ping was supposed to be 20-25ms 3 of us are located in Alberta, the people from Calgary will usually have 30-33ms and the players from Edmonton will usually have 35-40ms. ![]() All Riot Games are affected such as Valorant, League of Legends, etc.Äescription: In the above screenshot, we are 5 friends who usually play together, our main server is located in Oregon (Portland) because it's the closest server and it's the one we have the best ping. Type of Issue: Routing issue to Oregon or Chicago and other servers from time to time every year. I think this needs to come to an end! It's affecting our experience, we are paying for something, we spend time on the phone to get nowhere.
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